Financial Services

  • Security & Compliance
  • Disaster Recovery/Backup Networks
  • DDoS Mitigation
  • Private Cloud Environments
  • Disaster Recovery/Backup
  • Contact Center Services
  • Cloud Application Management Solutions
  • Unified Communications/Cloud PBX
  • Primary Network Architecture
  • Internet
Norstar has many years of experience in delivering communications services to the financial services sector across North America. Our products and services are designed to help you deliver secure, resilient solutions and improve your efficiency. Your banking or financial services organization has unique needs requiring strict adherence to compliance regulations. Norstar has worked with a number of financial service companies from credit unions and banks, to insurance and investment firms.

We understand the sensitive nature of your data and the security standards expected of your business. Working with your team, we are dedicated to incorporating those standards into our services, Norstar is here to ease the burden, providing solutions across all areas of the financial industry with PCI-compliant infrastructure, security controls and expertise to carry out the most demanding IT initiatives. Norstar provides the most powerful and scalable communications and computing environment in the industry. We deliver an enterprise quality, omni-channel experience across all branches to seamlessly connect members, prospective members, and employees.

Depending on the size of your organization and whether you have multiple locations, we have IT services, consultation and infrastructure resources to take you where you want to go. Modernize and transform your traditional infrastructure and application delivery lifecycle – leverage our engineering team to help plan, migrate, and support your cloud strategy while maintaining compliance standards, and other industry best practices.

At Norstar, we can implement a full range of collaboration and contact center solutions to help you make the most of today’s communications options and achieve better results. By working with a single provider, you can simplify—and lower costs for—security, compliance and business communications. Our experts will work with you to custom design a solution that’s tailored to your specific business requirements. Norstar guarantees 99.999% reliability so financial services professionals stay in contact with their organization or their clients with peace of mind.

  • Improving service levels and member satisfaction.
  • Reducing costs and simplify IT management.
  • Ensuring compliance with data security and privacy rules.
  • Delivering seamless branch-to-branch and branch-to-member collaboration and communications.
Our dedicated service and support professionals are focused on providing your company the reliable, high-quality service and support you expect and deserve.

Norstar’s Unified Communication Voice Platform provides your organization with state of the art technology, world-class service, and integrated applications that our clients expect and our state of the art encryption & security measures ensure your system is fully secure and your clients’ privacy is protected.

  • Secure and scalable connectivity to branch offices and data centers.
  • Reliable access to online market data and cloud-based financial applications.
  • Cost-effective enterprise-wide communications that ensure your business never misses a call

By incorporating face-to-face video, your sales experts can work with customers nationwide.

Complete Sip Trunking Or Unified Communications Solutions, Bundled To Fit a Variety of Financial Services Organizations. Save significant administrative costs by merging voice and data with Norstar’s Hosted PBX, the technology that combines all the features and benefits of your traditional phone system with the advanced functionality of the Internet. Improve office and travel productivity with our award-winning Unified Communications suite which fully integrates voice, video, instant messaging & presence (IM&P), desktop sharing, and audio/web conferencing, also Integrate with your CRM for a consistent desktop, tablet and mobile experience. Norstar Desktop is a powerful collaboration tool that combines all of your business communications in to a simple and easy to use application. Norstar Desktop provides:

 

  • Unified Communication
  • Built-in business continuity.
  • Audio Conferencing
  • Call Control
  • Smartphone apps
  • Personal Presence
  • Desktop/Screen Sharing
  • Speech-to-Text Voicemail
  • Voicemail to Email
  • Internal Instant Messaging
  • Video Calling
  • Integrated Softphone
  • Need to video conference together with your co-worker in another office or your client? Norstar Unified Communications does that. You get video conferencing, screen share, and instant messaging & presence in a single app. It’s a professional phone system that offers more than 50 calling features.
  • Call Recording lets you capture important discussions for later playback or transcription.
  • Streamline client contact. Auto Attendant and other advanced call management features give clients seamless contact with you and your team.
  • Deliver all voicemails as email.
  • Bringing secure Instant Messaging to your business.
  • With Cloud Unified Communications and Cloud Voice, staff can use simplified extension dialing, regardless of state, time zone or office location. Your staff is reachable even when visiting clients or traveling.
  • Affordable cloud communications reduces costs. Our voice customers report saving up to 50% compared to traditional on-premises phone systems.
  • With our Managed Hosted Voice offering, we encrypt every call for the security of banks and their clients.
  • Scalable Cloud Communications from Norstar enable an unprecedented level of mobility with features such as Find Me – Follow Me, automatic call routing, remote voicemail access from email, presence and chat.
  • Cost Savings
  • Mobile Communication
  • Reliability
  • Team Collaboration
  • Easy to Use
  • Flexibility
  • Advanced Features.
  • Professional Image.
  • Security & Compliance.
  • No equipment to buy, manage or maintain. Norstar will provide all equipment and services as part of your low monthly service cost.
  • Scale up or down according to your needs.
  • Leave the management and maintenance to us.
  • Modular and scalable.

Premium features include

Unlimited local and long distance, video calling, SMS texting, instant messaging, mobility, presence, Voicemail to Email, Hunt Groups, Auto Attendant and one-click conferencing plus many more features (50 Total) integrated into a single application.

Financial services companies face challenges providing secure, compliant, collaborative unified communications, all while controlling or reducing spending. Norstar provides compliant cloud solutions that meet demanding standards such as FISMA and HIPAA.

Norstar provides many features and services which can improve your communications and operations. Our platform combines customers’ voice, fax, videoconferencing, presence management, and instant messaging communications into one reliable easy-to-use and easy-to-buy solution. The results for your organization are increased productivity, collaboration, and visibility and much lower communications costs.

A properly designed IT and Telephone Network will protect you more fully and keep you focused on serving your customers with the utmost confidence.
Our team of experts stay up-to-date on the ever-changing technology landscape and how it impacts you. We take our partnership seriously, so we’re always looking out for your best interests and we stay with you every step of the way.

  • Advanced Fortune-500 features
  • Smartphone apps
  • Collaboration tools
  • Find-me, follow-me call forwarding
  • Secure and compliant
  • Integration with your CRM
Audio Conferencing