Financial Services

  • Security & Compliance
  • Disaster Recovery/Backup Networks
  • DDoS Mitigation
  • Private Cloud Environments
  • Disaster Recovery/Backup
  • Contact Center Services
  • Cloud Application Management Solutions
  • Unified Communications/Cloud PBX
  • Primary Network Architecture
  • Internet
Norstar has many years of experience in delivering communications services to the financial services sector across North America. Our products and services are designed to help you deliver secure, resilient solutions and improve your efficiency. Your banking or financial services organization has unique needs requiring strict adherence to compliance regulations. Norstar has worked with a number of financial service companies from credit unions and banks, to insurance and investment firms.

We understand the sensitive nature of your data and the security standards expected of your business. Working with your team, we are dedicated to incorporating those standards into our services, Norstar is here to ease the burden, providing solutions across all areas of the financial industry with PCI-compliant infrastructure, security controls and expertise to carry out the most demanding IT initiatives. Norstar provides the most powerful and scalable communications and computing environment in the industry. We deliver an enterprise quality, omni-channel experience across all branches to seamlessly connect members, prospective members, and employees.

Depending on the size of your organization and whether you have multiple locations, we have IT services, consultation and infrastructure resources to take you where you want to go. Modernize and transform your traditional infrastructure and application delivery lifecycle – leverage our engineering team to help plan, migrate, and support your cloud strategy while maintaining compliance standards, and other industry best practices.

At Norstar, we can implement a full range of collaboration and contact center solutions to help you make the most of today’s communications options and achieve better results. By working with a single provider, you can simplify—and lower costs for—security, compliance and business communications. Our experts will work with you to custom design a solution that’s tailored to your specific business requirements. Norstar guarantees 99.999% reliability so financial services professionals stay in contact with their organization or their clients with peace of mind.

  • No equipment to buy, manage or maintain. Norstar will provide all equipment and services as part of your low monthly service cost.
  • Reduce costs, simplify IT management and future-proof technology investments.
  • When leaving the desk, make and receive calls through your mobile device. 
  • Built-in features (50 plus) like auto-attendant, call recording and call transfer to boost productivity. 
  • Scale up or down according to your needs.
  • UCaaS integrates voice, chat, email, fax, and reporting capabilities, enabling seamless and positive digital experiences.
  • Improving service levels and member satisfaction.
  • Delivering seamless, secure branch-to-branch and branch-to-member collaboration and communications.
  • Industry-standard encryption and security mechanisms ensure privacy and system security.
Our dedicated service and support professionals are focused on providing your company the reliable, high-quality service and support you expect and deserve.

Norstar’s Unified Communication Voice Platform provides your organization with state of the art technology, world-class service, and integrated applications that our clients expect and our state of the art encryption & security measures ensure your system is fully secure and your clients’ privacy is protected.

  • Secure and scalable connectivity to branch offices and data centers.
  • Reliable access to online market data and cloud-based financial applications.
  • Cost-effective enterprise-wide communications that ensure your business never misses a call
  • Strong Encryption to meet the most stringent security Requirements.

By incorporating face-to-face video, your sales experts can work with customers nationwide.

Complete Sip Trunking Or Unified Communications Solutions, Bundled To Fit a Variety of Financial Services Organizations. Save significant administrative costs by merging voice and data with Norstar’s Hosted PBX, the technology that combines all the features and benefits of your traditional phone system with the advanced functionality of the Internet. Improve office and travel productivity with our award-winning Unified Communications suite which fully integrates voice, video, instant messaging & presence (IM&P), desktop sharing, and audio/web conferencing, also Integrate with your CRM for a consistent desktop, tablet and mobile experience. Norstar Desktop is a powerful collaboration tool that combines all of your business communications in to a simple and easy to use application. Norstar Desktop provides:

 

  • Unified Communication
  • Built-in business continuity.
  • Audio Conferencing
  • Call Control
  • Smartphone apps
  • Personal Presence
  • Desktop/Screen Sharing
  • Speech-to-Text Voicemail
  • Voicemail to Email
  • Internal Instant Messaging
  • Video Calling
  • Integrated Softphone
  • Need to video conference together with your co-worker in another office or your client? Norstar Unified Communications does that. You get video conferencing, screen share, and instant messaging & presence in a single app. It’s a professional phone system that offers more than 50 calling features.
  • Call Recording lets you capture important discussions for later playback or transcription.
  • Streamline client contact. Auto Attendant and other advanced call management features give clients seamless contact with you and your team.
  • Deliver all voicemails as email.
  • Bringing secure Instant Messaging to your business.
  • With Cloud Unified Communications and Cloud Voice, staff can use simplified extension dialing, regardless of state, time zone or office location. Your staff is reachable even when visiting clients or traveling.
  • Affordable cloud communications reduces costs. Our voice customers report saving up to 50% compared to traditional on-premises phone systems.
  • With our Managed Hosted Voice offering, we encrypt every call for the security of banks and their clients.
  • Scalable Cloud Communications from Norstar enable an unprecedented level of mobility with features such as Find Me – Follow Me, automatic call routing, remote voicemail access from email, presence and chat.
  • Fully Managed Solutions
  • Telecommunications
  • Network Design & Engineering
  • Managed IT Services
  • Network & Security Assessments
  • Nationwide Connectivity
  • Wireless Connectivity
  • Managed Security
  • Managed WiFi
  • No equipment to buy, manage or maintain. Norstar will provide all equipment and services as part of your low monthly service cost.
  • Scale up or down according to your needs.
  • Leave the management and maintenance to us.
  • Modular and scalable.

Premium features include

Unlimited local and long distance, video calling, SMS texting, instant messaging, mobility, presence, Voicemail to Email, Hunt Groups, Auto Attendant and one-click conferencing plus many more features (50 Total) integrated into a single application.

Financial services companies face challenges providing secure, compliant, collaborative unified communications, all while controlling or reducing spending. Norstar provides compliant cloud solutions that meet demanding standards such as FISMA and HIPAA.

Norstar provides many features and services which can improve your communications and operations. Our platform combines customers’ voice, fax, videoconferencing, presence management, and instant messaging communications into one reliable easy-to-use and easy-to-buy solution. The results for your organization are increased productivity, collaboration, and visibility and much lower communications costs.

A properly designed IT and Telephone Network will protect you more fully and keep you focused on serving your customers with the utmost confidence.
Our team of experts stay up-to-date on the ever-changing technology landscape and how it impacts you. We take our partnership seriously, so we’re always looking out for your best interests and we stay with you every step of the way.

  • Advanced Fortune-500 features
  • Smartphone apps
  • Collaboration tools
  • Find-me, follow-me call forwarding
  • Secure and compliant
  • Integration with your CRM
Financial Services
Audio Conferencing

Cyber Security

Keeping Norstar’s service secure is a 24/7/365 operation. We employ multiple layers of security to protect your data and communications, while guarding against fraud and service abuse.

Robust, end-to-end network security and strict industry-leading Service Level Agreements (SLAs).

With cyber threats expanding exponentially, you need a high-performance network security solution that protects your network, users and data from continually evolving threats. Preventing fraud is among the top challenges banks and financial institutions continue to face. Norstar’s data security methods and security platforms will detect and mitigate threats in a timely manner. Our Compliance and Security plan includes high security email, file sharing and web application security tools. Everything you need to succeed in today’s high-pressure business climate, from encrypting sensitive correspondence, proposals and research to collaborating on due diligence with private room access controls for documents. We understand that financial institutions are facing increasing IT threats, including complicated compliance processes. From risk assessments, DR and business continuity planning, DDoS mitigation, threat detection, to end-user awareness training and compliance consulting, Norstar has a host of services available to maintain compliance, mitigate risk, and ensure security.

  • Managed Firewall
  • Managed Detection and Response
  • Endpoint Security
  • Disaster Recovery and Backup Solutions

CONTACT CENTER SOLUTIONS

Enhance your CRO with our powerful omnichannel support capabilities. Norstar’s portfolio of flexible contact center solutions provide advanced features such as intelligent call routing and media handling and Interactive Voice Response (IVR). Contact center agents can respond to all customer requests through a single interface that is easy to use and navigate.

Norstar’s contact center will be tailored for your organization with all of the features you need to support your staff and customers. From Web chat to social interactions to intelligent virtual agents, financial organizations using Norstar ensure the ultimate in customer satisfaction. Norstar contact Center integrates natively with many common CRMs to support a high level of personalization. Choose from a range of contact center solutions for every size business.