Contact Norstar Support

How Can We Help?

A Culture of Service. Always Here to Help.

Contact us with any questions or concerns about your service or any other aspect of what we do. We’ll be happy to help.

Norstar is dedicated to providing the highest possible level of customer service. Our mission is to understand every customer’s expectations and to exceed them. Norstar has assembled a highly trained and experienced professional staff with many years of experience in telecommunications that can bring you the best solutions in this rapidly changing, high technology world for your telephone systems, networks, Cloud needs and more. Norstar Support provides live support 24 hours a day, 7 days a week to address your needs – without lengthy queues or frustrating call trees. When you partner with Norstar, your focus is your business and our focus is you.

With over 23 years of experience, our specialists provide unbeatable network support, wherever and whenever you need it. With a strong history of cutting costs for companies that are leaders in their industries, we plan to continue implementing the newest & latest technologies to effectively manage your network in the best way possible. Norstar uniquely sets itself apart from other providers by combining customized telecom solutions with unsurpassed customer care. Whenever you need to make a change or implement a new function within your company, we will assist you in making the changes to your system. Customer service is a top priority here at Norstar

Step By Step Support

Our resolution specialists are dedicated to resolving the more complex service and billing problems should they arise.

Customer satisfaction is at the heart of our business model.

  • Real-Time Monitoring
  • Instant Outage Notification
  • Proactive Ticketing
  • 30 Seconds or less Call Queues
  • US Based Live Phone Support
  • NOC portal
  • Project management to supervise all aspects of installations and migrations
  • All our support technicians are trained to solve faults, not to read from scripts.
  • Calls are answered within 30 seconds.
  • Both commercial and technical training provided for your sales team and engineers.
  • Project management to supervise all aspects of installations and migrations.
  • Free training courses available, including our award winning Hosted PBX & SIP Communicator system.

One Point of Contact for Managing Your Account

Norstar provides you with a dedicated Premier Account Manager as your single point of contact. Your Premier Account Manager works closely with you to coordinate all of your communications needs: conversions, moves, additions, changes, and custom account management reports. More than 90 percent of customer calls are answered in under 30 seconds by one of our U.S.-based customer service professionals.

  • Account Development Specialists
  • Customer Service Reps
  • Project Managers
  • Sales Engineers

Toll Free Assistance Numbers

If you are experiencing trouble with your Norstar services, get in touch with us any time of day or night: cs@norstartelecom.com.

Technical Support – Our experienced engineers at our network operations center are monitoring your IT environment 24 hours a day, seven days a week, 365 days a year.

Do you have questions or concerns about our service? Call us toll free for issues regarding sales, customer care or maintenance at:

Phone

703-757-8589

Phone

703-757-4005

Toll Free

1-888-755-4589
1-888-755-8674
1-888-755-5101