Make Your Guests Feel At Home. provide the access they want and expect.

A reliable and cost-effective, feature rich IP phone system designed specifically for the hospitality industry. We evolve ahead of technology trends, allowing you to provide the ultimate guest experience.

Norstar provides robust, reliable, and feature-rich network solutions that allow you to offer the best possible communications services to your guests. The hospitality industry of today depends on providing superior guest satisfaction and retaining loyalty with top-of-the-line in-room entertainment with high speed Internet and next generation phone connectivity. Scalable, reliable communications are needed to provide the best customer experience to guests, while streamlining your operations.
Customer satisfaction is one of the core needs for Hospitality industry. Improve guest satisfaction and loyalty with superior in-room entertainment, secure dedicated internet access and premise wide WIFI service. We offer hospitality solutions using the latest technology you need to elevate your guests’ experience, while boosting the operational efficiency and effectiveness of your employees with the lowest rates in the industry. Technologies are now a part of everyone’s day to day life and thus, we make sure the guests of our hospitality customers get delighted by our latest communication services. Features like automated check in and smartphone integration are becoming expected by consumers, which give them an unforgettable experience.

Ready to upgrade your property’s aging telephone system? Take your hospitality to the next level with Norstar’s Hosted Hospitality, a next-generation, cloud-based telephone system specifically designed for hospitality applications by people who have worked in hospitality telecom for more than 25 years. Norstar Hospitality Phone systems are based on cutting-edge IP technology and state-of-the-art design. These solutions are scalable to address the current as well as future communication needs of hotels of every size.

Norstar’s feature rich phone system lowers your communication costs, simplifies the guest experience, and makes deployment and maintenance easier than before. Streamline operations and minimize costs with our secure, scalable carrier-grade network and experienced IT support.

Our solution includes full PMS integration, voice mail, call accounting, 50 plus features plus a vast array of other hotel specific features

Norstar Hospitality offers hoteliers the low-risk option for securing the most advanced solution stack of cloud PBX, UC, team collaboration, contact center, and network services available.

Designed from the ground up to work with PMS systems, Norstar Hosted Hospitality is guaranteed to integrate with your existing property management system and offers the added bonus of custom branding for your property. If you want to streamline daily operations across your property for optimal efficiency and personalized guest service, Hosted Hospitality is the answer. Our solutions are built to scale, so whether you operate a single facility, or you have multiple locations that you would like to unify, Norstar Hospitality can be your solution.

Norstar offers all-in-one and integrated Hospitality PBX solution for small budget to luxury hotels. Norstar hospitality communication solution empowers hoteliers to meet the industry-wide communication challenges and deliver superior guest experience. Hotel staff can enhance guest experience and improve staff productivity with hospitality features, front desk, PMS integration, staff mobility extensions and voicemail with personalized greetings by Hospitality PBX. Advance hospitality features such as these will help hotel staff to deliver personalized services and prompt response to guest requests, all adding to better guest experience and helping to convert new guests into regular visitors and retain loyal guests.

No Upfront Cost & Low Monthly Expense

We offer comprehensive and customizable guest room solutions that can improve your customer service and save you money.

  • Unmatched communication solutions
  • Crystal clear connections
  • Enhanced guest services
  • Better connectivity between properties
  • Cost-effective & reliable
  • Intuitive interfaces

Norstar enables you to surround your guests with the latest-generation communications technology. We provide robust Internet connections that are fully scalable, so you can meet the needs of demanding business travelers. Our Guest Internet Solutions deliver consistent, high-quality Internet access plus wireless coverage in sleeping rooms, public spaces and meeting/conference areas. As the industry’s leading provider and by understanding the full needs of its customers, Norstar provides all clients with 24 x 7 x 365 monitoring of their high-speed internet networks. And with our voice trunking products, including burstable SIP and PRI, your guests will always have access to a clear voice path out, even during peak calling hours. Understanding the complexities of hospitality industry and its needs, we deliver cutting-edge voice solutions that make you a leader in your field. Transform your guest experience with a truly connected hotel where your guests can remain connected.

Communication Solutions
Norstar also offers extensive disaster avoidance and recovery protections so hospitality facilities never lose contact, such as automatic backup and failover, routing to remote numbers, and voicemail access from email.

Norstar unifies the communications system of your entire operation, no matter how many different facilities must be connected or how widely dispersed they are. With features such as pooling lines between different locations and free calls between all numbers on an account can dramatically reduce the communications costs of multi-location operations. Norstar Hospitality drives down the cost and complexity involved in providing communication services to hotel staff, guests and event attendees. Whether you manage a single property or hundreds of locations around the globe.

Call Path

Select the number of concurrent call paths your company requires and pay a low price per seat. Ideal for companies with a high ratio of phones to required call paths. Big savings for mid and upmarket companies with many users, Norstar can deliver hosted PBX over a call path model charging you based on the number of peak simultaneous calls (similar to a premise-based SIP trunk environment) – making the pricing very attractive for deployments where not all users are on the phones at the same time.

Access powerful business analytics

Real-time analytics Turn your calls into insight.

Gain insights that optimize business performance using powerful data visualization on intuitive dashboards. See real-time analytics to better resource plan your agents and fine tune your system for optimal performance.

Gives hotel management better and faster answers with analytics. Our network traffic analysis and monitoring services provide unparalleled insight into network performance and usage.

  • Fully Managed Solutions
  • Telecommunications
  • Network Design & Engineering
  • Managed IT Services
  • Network & Security Assessments
  • Nationwide Connectivity
  • Wireless Connectivity
  • Managed Security
  • Managed WiFi

Contact Center as a Service

Enhance your CRO with our powerful omnichannel support capabilities. Norstar’s flexible, integrated, omnichannel contact center platform provides advanced features such as intelligent call routing, media handling and Interactive Voice Response (IVR). Contact center agents can respond to all customer requests through a single interface that is easy to use and navigate. Norstar’s contact center will be tailored for your organization with all of the features you need to support your staff, customers and guests. From Web chat to social interactions to intelligent virtual agents, hotels using Norstar ensure the ultimate in customer satisfaction.

Cyber Security

Preventing fraud is among the top challenges that hospitality industry continues to face. Norstar’s data security methods and security platforms will detect and mitigate threats in a timely manner. The security of your company data, as well as the security of your network, is sacrosanct. As a managed security services provider, we can help your organization Assess, Protect, Detect, and Respond to threats. We can provide risk mitigation analysis, as well as a complete security solution. Norstar works with our Hospitality clients to deliver a truly secure network solution by integrating with our Firewall-as-a-Service solution. This enables your organization with DDoS protection, traffic filtering, Unified Threat Management (UTM) and much more.


Wi-Fi is critical to help keep your hotel running and guests satisfied. Maintain reliable security and simplify your processes with managed Wi-Fi services from Norstar. Provide private wireless access for employees and a secure, public Wi-Fi network for guests in one fully managed, end-to-end solution. Managed Wi-Fi provides a complete, end-to-end Wi-Fi service that frees you from the burden and cost of setting up and managing a wireless network, liberating you to focus on key priorities. Our secure, fully managed solution includes 24/7 monitoring, custom installation, and the latest hardware — all with no upfront costs. With our Managed WiFi, you can set up guest and staff networks with analytics to help you better understand WiFi traffic.