Master Agent Program

Channel Driven, Customer Focused
If you’re a Master Agent or a technology solution provider with sub agents or direct representatives that serve businesses in need of IP Communications, Connectivity and Cloud services, look no further. Norstar’s Master Agent partners benefit from our nationwide service portfolio that includes Business VoIP, Internet Access, Networking, Security, and Cloud services. In addition, you’ll receive competitive residual commissions, dedicated account teams and priority support.
23 Years of Know How
Expand Your Portfolio and Earn Competitive Residuals.
Join our Master Agent Program
Diverse Portfolio
Expand your revenue stream with a broad portfolio of business services, including UCaaS, SD-WAN, Managed Wi-Fi, Business VoIP, Firewall, Cloud computing, Managed services and Internet Access services – all available nationwide from one trusted provider
Norstar is an award-winning facilities based Telecommunications company founded in 1997. We are known for our excellence in service and exceptional back office support. We are committed to providing our Master agent partners with exceptional service. We are a premiere Telecom provider that offers a full range of services. With a long-standing track record and ongoing financial stability, you can count on Norstar to be a trusted partner for the long-haul.
Norstar’s Master agent partners and resellers have access to the following dedicated sales and service delivery resources:

Channel Sales Manager – Responsible for the overall relationship and for working with partners on go-to-market planning; identifying and developing strategic agents; and enabling the agent community.

Channel Account Executive – Focused on working with a partner’s agents to nurture and pursue opportunities.

Project Managers – Our dedicated project managers navigate the carrier implementation from submission to installation. Our experienced project managers will work with you from configuration through provisioning and installation to get your customers up and running successfully. Our Project Managers support multi-site and complex projects, as well as providing oversight to each day’s events.

Dedicated Commissions Manager – Responsible for timely and accurate channel partner commission payments.

Channel Customer Service Representative – Responsible for customer retention, renewals, and cross or upsell opportunities among a partner’s customer base. Our customer experience team provides ongoing industry-leading support.

Sales Engineering and Installation Support – Rely on the support of certified, expert, sales engineers to help you close deals. Let Norstar’s sales engineers customize a solution that best meets your user’s needs. they will perform rigorous pre-sale technical reviews to make sure that accuracy and quality are never compromised. We are here to help you win business with access to sales engineers for sales support, implementation support, and more.

The Channel Operations team at Norstar is dedicated to making sure you’re satisfied with your partner experience. From product information to training assistance, this specialized team is here to support you at every step of the way. Our partners gain access to ongoing provider training, product updates, and all the latest industry trends.

We help our Channel partners become more agile, more efficient and ultimately – more profitable. Our dedicated support allows you to enhance your brand and own your customer base. Our hands-on approach helps you focus on selling, while we provide everything from on-site assistance to post-sale support.

Norstar Telecom’s back office is second to none! Our team offers dedicated order management and post-sale support so that our partners can focus on what they do best. Norstar offers one of the most aggressive and competitive compensation packages in the industry. That means unlimited growth potential for you. And with special SPIFs and contests throughout the year. Our master Agents receive competitive residual commissions, lucrative spiffs, a dedicated account team, and priority support.

  • No-hassle provisioning
  • Simplified contract
  • Aggressive rates
  • Dedicated account team
  • 24/7 support
  • Fraud monitoring tools

Life Cycle Management

  • Norstar enables master agents to increase sales, profits and customer satisfaction.
  • Our industry-trained professionals create your custom marketing plan so you can keep that sales funnel full.

Network Training

Norstar provides a training series for its partners to prepare them for complex sales in what is called the NORSTAR Learning Management System, exclusive to Norstar partners. With a library full of industry information including cloud, voice, unified communications, sip trunking, and more.

Partner Training

Here at Norstar we believe that our partners should have the knowledge and understanding not only to identify the needs of their clients, but to offer the proper solutions. That’s why we help keep you up to speed with the latest carrier offerings and the associated technical details. We therefore ensure we can offer you the right training to help educate your employees. Get training and dedicated sales support that nurtures the partnership and assists with onboarding.

Reporting

  • Our custom reporting tool enables near effortless creation of reports about specific types of services.
  • Sales Partners use Norstar Agent Portal Platform to build stronger business relationships with their clients by utilizing the platform to keep its sales partners informed throughout the order, sales, and implementation process.