Travel Industry

We provide specialized Travel industry telecom solutions that save your organization money and deliver more features than ever. But we don’t stop there. We continuously strive to bring better products for you. Within the travel industry, customer communication is paramount for sales. Connect with your customers on a network that’s reliable, scalable and able to adapt to anything the future brings. Minimizing communication expenditures impacts bottom line operating costs and increasing communication features and benefits helps generate satisfied customers.

Norstar understands that by enabling unified communication across the enterprise, travel agencies can experience increased collaboration, continuity and communication between sites and improved call center efficiency through use of smart monitoring and routing tools.

Because of our experience with geographically dispersed travel agency call centers, we understand how to provide fully managed solutions that best meet the travel industry needs. Every call is always answered. Call Management, call reporting, and call routing allow you to manage agents measurably better, at any location — whether at work or home-based sites.

Norstar solutions are easily scaled to the fluctuating needs of enterprise travel agencies. Cloud-based applications assist you in reducing the need for excessive hardware, lowering capital cost and total cost of operation (TCO).

  • Cloud communications (with 50+ features) mean one phone number, always available service, and the ability to keep working over your remote devices (All inclusive package).
  • Your Norstar UCaaS phone number works on your desk phone, mobile phone, and tablet. No need to give out more than one number anymore, or manage multiple voicemail boxes
  • Office receptionists can manage and route incoming calls for a work group or the whole office. Or, your office can rely on an automated receptionist (auto attendant).
  • Calls transferred from the office receptionist will reach the intended agent or broker, anywhere, on their choice of device.
  • Voicemail is delivered to your email inbox. Listen to the audio recording or read through the transcribed text.
  • Hear your clients clearly with superior voice call quality. Everyday interactions with clients and business partners are made simpler with powerful Hosted Voice calling features
  • Create custom extensions for every single employee and agent working for your office at no extra charge.
  • Extension-to-Extension Calling from across your office to across the country.
  • Our superior service means you can offer the same. We back our service with personalized account management for life; service uptime guarantees; and 24/7 support.
  • Call jump: This feature transfers the call seamlessly from your office to your mobile phone (and back) without the caller even noticing.
  • Use reliable Norstar Business Internet and Managed Security to keep your offices online, securely. Easily share property information and photos, or contracts between locations.
  • Get secure Hosted Email without the hassle of managing an on-site server. 50GB Inbox syncs with your device. Affordable monthly pricing and 100% uptime guarantee.
  • Norstar Hosted Exchange Email syncs with your mobile device, so you can respond to work messages wherever you are.
  • Multi-office, flexible solutions are our forte. Scale service up or down as your needs change. And, connect all your locations securely with Managed Network, VPN, Firewall, and Security.
  • Bundle and save. Combine business solutions such as Phones, Unified Communications, Internet, and Cloud IT for efficiency and cost savings, all available from Norstar.
  • Personalize Travel showings. Give remote clients a live, in-person video tour. Or review online accommodation listings with clients via conference call by sharing your screen. IM with colleagues regarding contract details. You can do all this and more with Norstar UC-One. Its five real-time collaboration tools in one easy-to-use app, available across devices.
  • Never miss out on closing a deal because of scheduling conflicts or your inability to meet with clients. Provide the same personalized service by meeting face-to-face instantly from wherever you are.
  • Norstar offers a range of voice, data, networking and security services, backed by service uptime guarantees and round-the-clock support.
  • Setting up your travel agency’s phone system is quick, easy, and incredibly affordable with Norstar. Every business phone line includes advanced call management features like IVR, call recording, call routing, call forwarding, voicemail transcription and many more (over 50 features).

Affordable Pricing

Unlimited Calling Us, Canada & Puerto Rico.

A plan for every budget. Hosted Voice customers typically save 30% to 50% compared to traditional phone systems.

Norstar Desktop is a powerful collaboration tool that combines all of your business communications in to a simple and easy to use application. Norstar Desktop provides:

  • Internal Instant Messaging
  • Audio Conferencing
  • Video Calling
  • Hunt Group
  • Call Control
  • Voicemail to Email
  • Integrated Softphone
  • Personal Presence
  • Integration with Your CRM
  • Music on hold
  • Desktop/Screen Sharing
  • Built-in business continuity.
  • Speech-to-Text Voicemail
  • Mobility App
  • Auto attendant
Audio Conferencing

Here are some important voice features for Travel agency firms:

  • Simultaneous ring: One feature lets agents have calls ring to their desk and their mobile phone simultaneously – so they are always within reach of a calling customer. Best of all, clients only have to remember one phone number.
  • Call jump: This feature transfers the call seamlessly from your office to your mobile phone (and back) without the caller even noticing.
  • Voicemail with notification management: If agents happen to miss a call, they can receive an email transcription of any voice mails so they can more easily follow up with every caller.
  • Share documents easily. Access documents from your phone via Norstar UC-One mobile solutions.
  • Optimize your voicemail with one client, but need to check on another? Visual Voicemail transcribes that urgent message and sends it to your email on your smartphone. Simplify your contact information.
  • Visual Voicemail transcribes that urgent message and sends it to your email on your smartphone.
  • Norstar UC-One provides reliable online conferencing with enterprise-grade features.
  • Impress your clients with video conferencing. Dial in to a video conference bridge from your desktop, web browser, smartphone, or tablet. That means you can call in for video conferencing, on the fly at anytime.
  • Your Norstar UC-One Unified Communications phone number works on your desk phone, mobile phone, and tablet. No need to give out more than one number anymore, or manage multiple voicemail boxes.
  • Voicemail is delivered to your email inbox. Listen to the audio recording or read through the transcribed text.
  • Optimize your customer service communication with our Cloud Contact Center. Moving your contact center to the cloud gives you a solution that uses predictive analytics to lower operating costs and improve business performance and customer interactions over voice, email and chat.

By working with a single provider, you can simplify—and lower costs for security, compliance and business communications.